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💳 Refund & Exchange Policy

At myshieldmart, operated by Yojoy Network Technology Co., Limited (Guo Yu), your satisfaction is our priority. We believe in transparency and fairness, which is why we have clear guidelines regarding refunds and exchanges for our cybersecurity products.

1. Refund Eligibility

You may qualify for a refund if:

  • The product delivered is faulty, defective, or non-functional
  • Technical issues persist despite support from our team
  • The item received is substantially different from what was advertised

Refunds are not available if:

  • You simply change your mind after purchase
  • The incorrect product was ordered by the customer
  • The digital license has already been activated or used

2. Refund Request Window

Refund requests must be submitted within 30 days of purchase. Requests made after this period will only be considered in line with applicable consumer laws and the discretion of Yojoy Network Technology Co., Limited (Guo Yu).

3. How to Request a Refund

  1. Contact our support team at info@myshieldmart.shop
  2. Provide your order number and a brief description of the issue
  3. Our team will carefully review your case and respond promptly
  4. If approved, the refund will be issued to your original payment method

4. Processing Time

  • Refunds are processed within 7–10 business days after approval
  • The amount will be returned to the original payment method
  • Your bank may take an additional 3–5 business days to reflect the credit

5. Partial Refunds

In some cases, only partial refunds may be granted if:

  • A returned item shows clear signs of use or damage
  • An exception is made outside standard policy

6. Exchanges

We may offer product exchanges under the following conditions:

  • The wrong product was delivered
  • The product received is defective or damaged

Exchanges are subject to product availability and company approval.

7. Non-Refundable Items

  • Activated or redeemed digital licenses
  • Renewals of post-trial subscriptions
  • Products sold as final sale or clearance items

8. Support First

We encourage customers to contact our support team at info@myshieldmart.shop before requesting a refund. Most technical issues are quickly resolved without needing a return or refund.

9. Policy Updates

This policy may be updated periodically. All updates will be published on this page, and continued use of our services will constitute acceptance of the revised terms.

10. Contact Us

For questions about our Refund & Exchange Policy, please contact us at:

📧 info@myshieldmart.shop

© myshieldmart, operated by Yojoy Network Technology Co., Limited (Guo Yu) — Delivering reliable cybersecurity solutions since 2010